Frenquently Asked Questions

From time to time people have questions about the products on our website. We hope we have successfully included everything you may be curious about, but if not, please feel free to contact us directly by phone at 205.921.3650, or through email so we can answer any questions you may have.

How long has the Country Shop been in business?
The Country Shop has been in business for twenty-six (26) continuous years.
Back to top

Where is the located and are you open to the public?

The Country Shop is located near Hamilton, Alabama.  We have an established mail-order business and a busy warehouse but we are not open to the general public.  
We wanted our more distant customers to get to know us and that's one reason we decided to go global.
Back to top

How and when can I get in touch with someone by phone at the County Shop?
The phone number for our business is 205.921.3650.
You can best reach us during the hours of 9 a.m. - 3 p.m. (CST), Monday through Friday. If we happen to be out - remember, we still travel to various locations for shows! - please leave your name and telephone number on our voicemail and we'll be in touch with you soon.
Back to top

May I place an order by telephone?
Yes! We love to hear from our customers. Phone us at 205.921.3650. Our hours are from 9 a.m. - 3 p.m. (CST).
Back to top

What is the EMail address for the Country Shop?
Email the Country Shop Online
Back to top

What shipping method does the Country Shop use?
We usually mail out orders via the US Post Office. For larger items we use UPS.
Back to top

Can I request overnight service?
You can. But the shipping charges would be higher.
Back to top

If I do a handmade craft, can I contact the Country Shop for consignment or work?
Yes! We love to talk with and meet new handcraft artist. If you have a specialty craft you think we might be interested in, please feel free to email us a description of your craft - and digital photos are welcome too - or phone us.

Email your inquiry to CountryShop Artist
Phone: 205.921.3650. Our hours are from 9 a.m. - 3 p.m. (CST).
Back to top

What type of artwork does the CSO look for when looking for new artists?
We take great pride in what we sell, so our committee reviews everything submitted to us carefully. The crafts we are seeking need to be unusual, well-made, moderately priced, and appealing to those customers who are seeking country crafts.
If you need further information from us regarding our craft selections, please feel free to email, or phone.

Email your inquiry to CountryShop Artist
Phone: 205.921.3650. Our hours are from 9 a.m. - 3 p.m. (CST).
Back to top

What are your refund, return, and restocking policies?
If you are dissatisfied with the product you receive, please contact us so that we may help you with this situation. We are very reasonable people and want to make our customers happy.

Refunds will be given on any product not personalized, and returned to us in good condition. Refunds given on personalized items only, if a mistake is made by us.

There will be a charge of 20% of product price as a restocking fee.
Back to top

How can I get refills for my Calendar for the next year?
Contact us by phone, mail or email - or complete our order request form on the Calendar page - and we'll get your refills on it's way. Calendar Refill orders for the upcoming year are only filled AFTER JULY.
Back to top

Can a name be removed once it's painted?
Not without damaging the surface, so be careful.
Back to top

Will pages purchased elsewhere fit my calendar?
Not usually.  Besides, you won't want to miss the new recipes in ours!
Back to top

Do I use first names, or last names on personalized items?
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Donec sagittis, magna quis tristique faucibus, eros odio ullamcorper metus, et fringilla quam enim at risus. In hac habitasse platea dictumst. Ut ullamcorper viverra sem. Cras et tellus. In quis purus ac ante porttitor auctor.
Back to top

How do I make a last name PLURAL?
Most names are made plural by adding the letter "S"; for example:
The Smiths.
The exception to the rule is this:
If the name ENDS in "X", "SH", "CH", "S" or "Z", you add "ES" to form the plural of that name.
Some examples would be.
The Joneses, The Bushes, The Churches, The Metzes, The Boxes.
If you do not like the way your name looks when properly made plural you may add the word family after your name, for example:
The Jones Family, The Bailey Bunch, etc.
Back to top

How do I make a first name (singular) possessive?
You make a first name possessive by adding an '"S".
For example:
Ann's Kitchen, Kay's Cubicle, Bobby's Room, Steve's Office
Back to top

How are the names placed on the items?
All of the names and personalization are done by experienced Country Shop Artist. The personalization on our wooden Greeting Boards and Calendars are hand-painted with a brush using black acrylic paint.
Back to top

What's the standard amount of time before an item is ready to be personalized and shipped to me?
Approximately two (2) weeks.
Back to top

Can you do a certain subject matter if it's requested?
Yes! But there are a couple of stipulations.
Due to our hectic schedules during the months of September through March, we are unable to accommodate any custom orders. However, if a special order can be created for you during the months of April through August, we will be happy to fill your custom request.
Please note: There is a design charge which will depend upon the artwork and the item to be decorated.

If you need further information from us regarding our special request, please feel free to email, or phone.
Email the Country Shop
Phone: (205) 921.3650
Back to top

What types of payments does the Country Shop accept?
MasterCard, Visa, Discover, Money Order, Cashiers Check, and Business or Personal Checks.
IMPORTANT: Please remember that shipping will be delayed when purchasing with business or personal checks.
Back to top

Do you accept payments from PayPal?
Yes. We have a verified business account with PayPal and will be happy to accept your payment using this method. Our items on this Website are purchasable using PayPal only - if purchased ONLINE.
Please remember that you may also phone in your order using your credit card as well if you had rather not use our PayPal shopping cart. You DO NOT have to have a PayPal account to use this free service.

Back to top

 

Do I have to have a PayPal account to order?
No, you do not have to have a PayPal account to purchase. You only need a valid email address!
Back to top

Is PayPal a free service?
Yes, PayPal is free... and you now no longer have to sign up for a PayPal account to use this service.
Back to top